Thank you for shopping at Sajan Sarita Saree. We strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return a product or seek a refund. This Refund and Return Policy outlines our guidelines and procedures for such situations.
1. Refund Policy:
1.1. Eligibility for Refund:
- Refunds will only be issued for eligible products purchased directly from Sajan Sarita Saree’s official website.
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
- Certain products, such as customized or personalized items, may not be eligible for a refund. Please check the product description for details.
1.2. Refund Process:
- To request a refund, please contact our customer support team within 7 days of receiving the product.
- Provide your order details and a brief explanation of the reason for the refund request.
- Once your request is received and approved, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7 business days for the refund to be processed and reflected in your account.
2. Return Policy:
2.1. Eligibility for Return:
- We accept returns for eligible products within 7 days of the delivery date.
- The product must be unused, undamaged, and in its original packaging with all tags and labels intact.
- Products that have been customized or altered at the customer’s request may not be eligible for return.
2.2. Return Process:
- To initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number.
- Pack the product securely, including the RMA number, and ship it back to us at the address provided.
- Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.
- If approved, a refund or store credit will be issued as per our refund policy.
3. Exceptions:
- Certain products may have specific return and refund policies, which will be clearly stated on the product page.
- Items purchased during promotional sales or clearance events may be subject to different return and refund terms.
4. Contact Us:
- If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team for assistance.
Please Note: This Refund and Return Policy is subject to change without prior notice. Please review this page periodically for any updates or amendments.
Thank you for choosing Sajan Sarita Saree for your shopping needs. We appreciate your trust and support.